# HalaEmma

> HalaEmma is an AI office assistant for trade and service businesses: Emma answers phone and WhatsApp calls, replies to emails and chats, books appointments and turns every inquiry into a job — 24/7, in English, Arabic and 20+ other languages.

Key facts:
- Product: Emma, an AI receptionist and office assistant (web dashboard + phone/WhatsApp/email).
- Customers: trade and field-service businesses (plumbing, HVAC, electrical, roofing, cleaning, pest control, facility management and more).
- Regions: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, United Kingdom, Germany, Switzerland, United States.
- Languages: English, Arabic (Modern Standard Arabic plus Gulf, Saudi, Levantine, Egyptian, Iraqi and Maghrebi dialects) and 20+ others; Emma switches with the caller.
- Channels: phone (call forwarding, Twilio/Telnyx numbers), WhatsApp Business calls and chats, email, website forms.
- Integrations: Google Calendar, Outlook, n8n via REST API and signed webhooks.
- Trial: 14 days free, no credit card. Plans are monthly.
- Data: stored encrypted on servers in Germany, GDPR-compliant.
- Contact: hello@halaemma.com

## Pricing

- **Starter** — $79 / AED 289 / SAR 299 / €75 per month. For solo tradespeople who can’t pick up on the job. 300 Emma call minutes / month, 300 Emma chat replies / month, 2 team members.
- **Professional** — $149 / AED 549 / SAR 559 / €139 per month. For teams that want every request turned into a booked job. 800 Emma call minutes / month, 1,500 Emma chat replies / month, 10 team members.
- **Business** — $279 / AED 999 / SAR 1,049 / €259 per month. For multi-crew shops that run everything through Emma. 2,000 Emma call minutes / month, 5,000 Emma chat replies / month, Unlimited team members.
- Full pricing: https://halaemma.com/#pricing

## Functions

- [Phone assistant](https://halaemma.com/functions/phone-assistant): Answers every call — nights, weekends, holidays.
- [Email assistant](https://halaemma.com/functions/email-assistant): Prioritizes, replies, and drafts — so the inbox stops overflowing.
- [Website creation](https://halaemma.com/functions/website-builder): Change your site by prompt — no agency ping-pong.
- [Copilot Emma](https://halaemma.com/functions/copilot): Change settings by text or voice — like magic.
- [WhatsApp & job diary](https://halaemma.com/functions/whatsapp-job-diary): Calls, tasks, and site notes — pushed to WhatsApp.
- [Workflows & knowledge](https://halaemma.com/functions/workflows-knowledge): Structured processes instead of sticky notes.
- [Callback](https://halaemma.com/functions/callback): Missed them? Emma calls back in seconds.
- [Forms](https://halaemma.com/functions/forms): The right form after the call — photos, measures, serials.
- [Outbound](https://halaemma.com/functions/outbound): Give Emma the list — she works the dialer.
- [Emma with your voice](https://halaemma.com/functions/custom-voice): Your voice — not a generic AI voice.
- [Scheduling & dispatch](https://halaemma.com/functions/scheduling): Books the right tech into the right slot — while the customer is still on the line.
- [Quotes](https://halaemma.com/functions/quotes): From call to quote draft in minutes — using your own price list.
- [Review booster](https://halaemma.com/functions/review-booster): Every finished job turns into a review request — at the right moment.

## Industries

- [Plumbing · Heating · HVAC](https://halaemma.com/industries/plumbing-hvac): Emma is the digital office assistant for your plumbing & HVAC shop. She answers the call — even Sunday at 10 pm — and handles email, website leads, and appointments with your trade knowledge.
- [Electrical](https://halaemma.com/industries/electrical): Emma is the digital office assistant for electrical businesses. She takes every solar, wallbox, and storage inquiry around the clock — and follows up E-Check appointments on her own.
- [Refrigeration · Climate](https://halaemma.com/industries/refrigeration-hvac): Built for refrigeration and climate techs: emergency triage, maintenance windows, and quote requests — answered 24/7.
- [Security systems](https://halaemma.com/industries/security): For alarm, fire, video, and access control companies — Emma qualifies, prioritizes, and keeps every inquiry moving.
- [Construction](https://halaemma.com/industries/construction): Built for general contractors and renovators — Emma answers, qualifies project type, and books site visits.
- [Roofing](https://halaemma.com/industries/roofing): For roofers: storm damage, leak emergencies, and insulation quotes — answered, prioritized, and booked.
- [Carpentry](https://halaemma.com/industries/carpentry): For carpenters and joiners — Emma qualifies project type, materials, and books measurement appointments.
- [Windows & doors](https://halaemma.com/industries/windows-doors): Emma separates emergency glazing from replacement quotes and books the right technician or salesperson.
- [Painting](https://halaemma.com/industries/painting): For painters and finishers — Emma qualifies rooms, surfaces, and timing, then books estimate visits.
- [Cleaning](https://halaemma.com/industries/cleaning): For cleaning companies — Emma qualifies site type, frequency, and books walkthroughs or service slots.
- [Landscaping](https://halaemma.com/industries/landscaping): For landscapers — Emma qualifies garden projects, maintenance plans, and books site visits.
- [Chimney sweep](https://halaemma.com/industries/chimney-sweep): For chimney sweeps and energy advisors — Emma schedules inspections, answers safety questions, and follows up due dates.
- [Facility management](https://halaemma.com/industries/facility-management): For facility and caretaker teams — Emma triages tickets, captures unit details, and routes to the right tech.
- [Pest control](https://halaemma.com/industries/pest-control): For pest control — Emma qualifies pest type, property, and urgency, then books treatment slots fast.

## FAQ

### What is HalaEmma?

HalaEmma is an AI office assistant for trade and service businesses. Its assistant, Emma, answers phone and WhatsApp calls, replies to emails and chats, books appointments into your calendar and turns every inquiry into a job — 24/7, so you never lose work to a missed call.

### How much does HalaEmma cost?

Plans are monthly: Starter $79 / AED 289, Professional $149 / AED 549 and Business $279 / AED 999 per month. Prices are also fixed in EUR, GBP, CHF and SAR. Every account starts with a 14-day free trial, no credit card needed.

### Does Emma speak Arabic?

Yes. Emma speaks Modern Standard Arabic and the Gulf, Saudi, Levantine, Egyptian, Iraqi and Maghrebi dialects, plus English and more than 20 other languages. She switches automatically when the caller does.

### Is HalaEmma available in the UAE and Saudi Arabia?

Yes. HalaEmma is built for businesses in the UAE, Saudi Arabia and the wider Gulf as well as Europe and the US, with prices in AED and SAR, WhatsApp Business calls and chats, and Arabic dialects for local callers.

### Do I need a new phone number?

No. You forward your existing number to Emma — when you don’t pick up, or always. Customers never notice a change.

### Will customers know they’re talking to AI?

Emma introduces herself as your digital assistant. Most callers simply appreciate that someone picks up and books them right away.

### What happens with real emergencies?

Emma recognizes emergencies like burst pipes or heating failures, states your after-hours fee, and alerts whoever is on call by call and text.

### Does it work with my job software?

Emma syncs with Google Calendar and Outlook and sends alerts on WhatsApp Business. For your job, CRM or accounting software, connect her through n8n: Emma sends every call, job, booking and quote as a signed webhook, and n8n can create jobs or add notes through her REST API.

### Is my data safe?

All data is stored on servers in Germany, encrypted and GDPR-compliant. You decide how long recordings are kept.

### Can I cancel anytime?

Yes. Plans are monthly and can be paused or cancelled at the end of each billing period. The trial needs no payment details.

## Optional

- [About](https://halaemma.com/about)
- [Book a demo](https://halaemma.com/book-demo)
- [Start the free trial](https://halaemma.com/register)
- [Privacy policy](https://halaemma.com/legal/privacy)
- [Terms](https://halaemma.com/legal/terms)