An alarm trips. The phone rings.Emma answers with the right protocol.
For alarm, fire, video, and access control companies — Emma qualifies, prioritizes, and keeps every inquiry moving.
Live for Security
Alarm, fire, video, access — prioritized correctly.
False alarm callback
Emma collects site code details and routes to monitoring.
An office that never sleeps
Call, email, form — one inbox, qualified and done.
HalaEmma is how security teams use AI safely in the business: every request lands structured, prioritized, and ready for your crew. Emma keeps you updated on WhatsApp — you only see the outcome.
- GDPR-compliant · hosted in the EU
- You keep control of routing, scripts, and data
- Pre-trained on typical security call reasons
Emma · Inbox
live · Security
- CallBooked
False alarm callback
Emma collects site code details and routes to monitoring.
- EmailAnswered
New system quote
Home or commercial — Emma captures rooms, cameras, and access needs.
- WhatsAppSent
Update for you
Emma: Security lead summarized and routed
- FormQualified
Fire panel service
Inspection due — Emma books the technician visit.
Every channel, one inbox — while your team stays on the job.
In numbers
Why every security inquiry counts
Priority
routing for life-safety vs. sales calls
24/7
answer rate for monitoring-related inquiries
One inbox
phone, email, and forms — sorted
Emergency spotted
On-call alerted · customer reassured
How you win
The call you’d otherwise lose.
Emma turns it into a job.
- 01
Identify urgency
Life-safety vs. sales vs. service — clear from the first questions.
- 02
Capture what techs need
Site ID, panel type, access instructions.
- 03
Hand off cleanly
On-call or sales gets a structured job, not a voicemail.
One brain · every channel
Feed Emma your security knowledge once.
Then she uses it on phone, email, WhatsApp, web, and scheduling — around the clock. Start with your biggest pain and add channels when you’re ready.
Phone
Answers every call, triages emergencies, books visits.
Replies and sorts inquiries before the customer moves on.
Pushes call + lead summaries straight to your phone.
Website
Captures form leads and keeps your presence working overnight.
Scheduling
Proposes slots and confirms appointments during the call.
Forms
Collects photos, measurements, and serial numbers for the job.
Only 11% of trade businesses use smart software. 4% use AI.
With Emma you join the front of your industry — instead of chasing it.
Ready-made for your day
Templates for typical security calls.
Click a scenario to see how Emma leads the conversation, asks the right questions, and captures a clean job for your team.
False alarm callback
Emma collects site code details and routes to monitoring.
Hi — I need help with false alarm callback. Can someone take this today?
Of course. I’m Emma from the office. I’ll take a few details so we can help you right away — starting with your address and how urgent this is.
Captured for your team
- Contact + address
- Issue & urgency for security
- Next step booked or routed
Your tools
Emma runs with your software
Bookings land in your calendar, alerts on your WhatsApp, and everything else flows into your tools through n8n or the API — no double entry.
From the trade
What Security businesses say
“Customers feel taken care of, and our techs only get calls that actually need them.”
Tom Richter
Owner, Richter Security
Secure by default
EU hosting, encrypted calls, recordings under your control.
Always reachable
Nights, weekends, holidays — with your routing rules.
FAQ · Security
Still curious? Email us or call Emma live and hear her answer.
Can routing differ by call type?+
Yes. Emergency, service, and sales can go to different numbers or inboxes.
Does Emma know our monitoring partners?+
You store partner contacts and protocols; Emma follows your handoff script.
Can she book inspections?+
Yes — fire panel and camera maintenance visits go straight on the calendar.
How much does Emma cost?+
Plans start from $79 (€75) a month. A part-time office hire quickly costs $2,000+. Cancel or pause monthly.
Will customers know they’re talking to AI?+
Emma introduces herself as your AI office assistant. In practice, most private customers respond positively — they care that someone answers and their request is handled.
Does Emma write into our software?+
Yes. Emma sends every call, job and booking as a webhook, so with n8n or the REST API jobs land in your CRM/ERP without double entry.
Let Emma run your security office.
Account in 5 minutes. Emma learns your security language during onboarding — required questions, routing, and tone included.
- 14 days free, no payment details
- Then from $89 per month
- Cancel monthly
- Your number stays the same