Heating is out, the customer calls.If nobody answers, they call the next company.
Emma is the digital office assistant for your plumbing & HVAC shop. She answers the call — even Sunday at 10 pm — and handles email, website leads, and appointments with your trade knowledge.
Live for Plumbing & HVAC
Emergency triage, boiler checks, bathroom remodels — in your language.
Heating failure
Sunday, 10 pm: family with a cold house. Emma flags emergency and alerts on-call.
An office that never sleeps
Call, email, form — one inbox, qualified and done.
HalaEmma is how plumbing & hvac teams use AI safely in the business: every request lands structured, prioritized, and ready for your crew. Emma keeps you updated on WhatsApp — you only see the outcome.
- GDPR-compliant · hosted in the EU
- You keep control of routing, scripts, and data
- Pre-trained on typical plumbing & hvac call reasons
Emma · Inbox
live · Plumbing & HVAC
- CallBooked
Heating failure
Sunday, 10 pm: family with a cold house. Emma flags emergency and alerts on-call.
- EmailAnswered
Water softener
Prospect wants less scale — Emma qualifies household size and books a visit.
- WhatsAppSent
Update for you
Emma: Plumbing & HVAC lead summarized and routed
- FormQualified
Bathroom remodel
Customer wants a new bath — Emma captures scope and books a consult.
Every channel, one inbox — while your team stays on the job.
In numbers
Why every plumbing & hvac inquiry counts
53%
of heating decisions start with a breakdown call
Industry research 2026
12,000+
open roles in plumbing & HVAC — nobody free for the phone
40%
of customers skip businesses without a website
Emergency spotted
On-call alerted · customer reassured
How you win
The call you’d otherwise lose.
Emma turns it into a job.
- 01
The call comes in
10:14 pm Sunday. Nobody in the office. Emma picks up on the first ring.
- 02
She qualifies and triages
She spots the emergency, states the after-hours fee, and alerts whoever is on call.
- 03
It lands with you instantly
The job is structured in your software; a WhatsApp summary hits your phone.
One brain · every channel
Feed Emma your plumbing & hvac knowledge once.
Then she uses it on phone, email, WhatsApp, web, and scheduling — around the clock. Start with your biggest pain and add channels when you’re ready.
Phone
Answers every call, triages emergencies, books visits.
Replies and sorts inquiries before the customer moves on.
Pushes call + lead summaries straight to your phone.
Website
Captures form leads and keeps your presence working overnight.
Scheduling
Proposes slots and confirms appointments during the call.
Forms
Collects photos, measurements, and serial numbers for the job.
Only 11% of trade businesses use smart software. 4% use AI.
With Emma you join the front of your industry — instead of chasing it.
Ready-made for your day
Templates for typical plumbing & hvac calls.
Click a scenario to see how Emma leads the conversation, asks the right questions, and captures a clean job for your team.
Heating failure
Sunday, 10 pm: family with a cold house. Emma flags emergency and alerts on-call.
Hi — I need help with heating failure. Can someone take this today?
Of course. I’m Emma from the office. I’ll take a few details so we can help you right away — starting with your address and how urgent this is.
Captured for your team
- Contact + address
- Issue & urgency for plumbing & hvac
- Next step booked or routed
Your tools
Emma runs with your software
Bookings land in your calendar, alerts on your WhatsApp, and everything else flows into your tools through n8n or the API — no double entry.
From the trade
What Plumbing & HVAC businesses say
“We don’t lose inquiries when we’re on the job site anymore. In peak season, that makes all the difference.”
Lars Hückstädt
Owner, Hückstädt Plumbing & Heating
Secure by default
EU hosting, encrypted calls, recordings under your control.
Always reachable
Nights, weekends, holidays — with your routing rules.
FAQ · Plumbing & HVAC
Still curious? Email us or call Emma live and hear her answer.
How long does setup take?+
About 20 minutes. Share your number, routing rules, and the questions Emma should ask. Our team handles the rest.
Does Emma replace my office staff?+
No. She takes standard calls, emails, and routine questions so your team can focus on complex work and the volume that used to slip through.
What about data privacy?+
Emma runs GDPR-compliant on EU servers. Calls are encrypted; recordings stay under your control.
Can she book appointments?+
Yes. With Google, Outlook, or iCloud connected, she proposes slots and confirms them during the call.
Does she understand plumbing & HVAC?+
Yes — from boiler issues to hydraulic balancing and emergency routing for water, gas, or no heat.
How much does Emma cost?+
Plans start from $79 (€75) a month. A part-time office hire quickly costs $2,000+. Cancel or pause monthly.
Will customers know they’re talking to AI?+
Emma introduces herself as your AI office assistant. In practice, most private customers respond positively — they care that someone answers and their request is handled.
Does Emma write into our software?+
Yes. Emma sends every call, job and booking as a webhook, so with n8n or the REST API jobs land in your CRM/ERP without double entry.
Let Emma run your plumbing & hvac office.
Account in 5 minutes. Emma learns your plumbing & hvac language during onboarding — required questions, routing, and tone included.
- 14 days free, no payment details
- Then from $89 per month
- Cancel monthly
- Your number stays the same