Tenants call. Vendors call.Emma sorts it before it hits your day.
For facility and caretaker teams — Emma triages tickets, captures unit details, and routes to the right tech.
Live for Facility management
Tenant tickets and vendor calls — triaged cleanly.
Tenant leak report
Building, unit, access — emergency if needed.
An office that never sleeps
Call, email, form — one inbox, qualified and done.
HalaEmma is how facility management teams use AI safely in the business: every request lands structured, prioritized, and ready for your crew. Emma keeps you updated on WhatsApp — you only see the outcome.
- GDPR-compliant · hosted in the EU
- You keep control of routing, scripts, and data
- Pre-trained on typical facility management call reasons
Emma · Inbox
live · Facility management
- CallBooked
Tenant leak report
Building, unit, access — emergency if needed.
- EmailAnswered
Heating complaint
Logged and routed to HVAC partner or in-house.
- WhatsAppSent
Update for you
Emma: Facility management lead summarized and routed
- FormQualified
Vendor callback
Non-urgent items batched for office hours.
Every channel, one inbox — while your team stays on the job.
In numbers
Why every facility management inquiry counts
Ticket quality
unit, issue, urgency — every time
Less noise
vendors and spam filtered by rules
Faster dispatch
right tech, right building
Emergency spotted
On-call alerted · customer reassured
How you win
The call you’d otherwise lose.
Emma turns it into a job.
- 01
Identify the caller
Tenant, owner, vendor.
- 02
Structure the ticket
Location, issue, photos.
- 03
Dispatch
To the right queue instantly.
One brain · every channel
Feed Emma your facility management knowledge once.
Then she uses it on phone, email, WhatsApp, web, and scheduling — around the clock. Start with your biggest pain and add channels when you’re ready.
Phone
Answers every call, triages emergencies, books visits.
Replies and sorts inquiries before the customer moves on.
Pushes call + lead summaries straight to your phone.
Website
Captures form leads and keeps your presence working overnight.
Scheduling
Proposes slots and confirms appointments during the call.
Forms
Collects photos, measurements, and serial numbers for the job.
Only 11% of trade businesses use smart software. 4% use AI.
With Emma you join the front of your industry — instead of chasing it.
Ready-made for your day
Templates for typical facility management calls.
Click a scenario to see how Emma leads the conversation, asks the right questions, and captures a clean job for your team.
Tenant leak report
Building, unit, access — emergency if needed.
Hi — I need help with tenant leak report. Can someone take this today?
Of course. I’m Emma from the office. I’ll take a few details so we can help you right away — starting with your address and how urgent this is.
Captured for your team
- Contact + address
- Issue & urgency for facility management
- Next step booked or routed
Your tools
Emma runs with your software
Bookings land in your calendar, alerts on your WhatsApp, and everything else flows into your tools through n8n or the API — no double entry.
From the trade
What Facility management businesses say
“We run dozens of buildings. Emma turns chaotic calls into tickets our techs can act on.”
Iris Baum
Operations, Baum Facility
Secure by default
EU hosting, encrypted calls, recordings under your control.
Always reachable
Nights, weekends, holidays — with your routing rules.
FAQ · Facility management
Still curious? Email us or call Emma live and hear her answer.
Multi-building portfolios?+
Yes — Emma asks which property and applies your routing map.
Vendor spam?+
Rules can send sales vendors to email while tenants stay priority.
Photo evidence?+
Emma can request photos for damage tickets before dispatch.
How much does Emma cost?+
Plans start from $79 (€75) a month. A part-time office hire quickly costs $2,000+. Cancel or pause monthly.
Will customers know they’re talking to AI?+
Emma introduces herself as your AI office assistant. In practice, most private customers respond positively — they care that someone answers and their request is handled.
Does Emma write into our software?+
Yes. Emma sends every call, job and booking as a webhook, so with n8n or the REST API jobs land in your CRM/ERP without double entry.
Let Emma run your facility management office.
Account in 5 minutes. Emma learns your facility management language during onboarding — required questions, routing, and tone included.
- 14 days free, no payment details
- Then from $89 per month
- Cancel monthly
- Your number stays the same